Delete your KlarFort account

You stay in control, with or without the app installed.

Your core portfolio records live on your device. KlarFort does not use an email address, name, or social sign-in as its account identity. The service uses a pseudonymous profile for access and verified subscriptions. This page explains how to delete the active data attached to that profile and which limited security records must remain.

Two ways to delete your account

1. From inside the app (fastest)

If the app is installed:

• Open KlarFort.
• Open Settings.
• Choose Delete Account.
• Confirm. After the server confirms deletion, the app clears its local records and access token.

This is the most direct verification path because the request is authenticated by the pseudonymous access token already stored in the app.

Do not use Reset App Data as a substitute. Reset clears and disconnects the current device, including its local personalized Insights reports and snooze or resolution state, but it does not erase the pseudonymous service profile, server-stored AI outputs, custom rules, or submitted AI response reports. Use Delete Account first and wait for it to succeed before resetting or uninstalling.

2. By email (no app required)

If the app is unavailable, email a deletion request:

The email address you use is not tied to a KlarFort account and does not identify the pseudonymous profile. Support will ask for secure purchase or device-context verification sufficient to locate the profile without exposing or deleting another person's data. A store receipt or order may help establish control of a paid profile. If no safe link to a profile can be established, we will explain that rather than act on an unverified identifier.

What is deleted

On a successful authenticated deletion, or after a support request is securely verified, KlarFort removes the following active user-scoped data:

• Any push notification delivery token associated with the pseudonymous profile.
• Stored daily recommendations and the latest continuous-monitoring analysis.
• Server-stored custom rules.
• AI response reports submitted under the profile, including a reference to the response and an excerpt.

Deletion from inside the app also clears local app data, including portfolio records, documents, chat history, and personalized Insights reports and actions. Export anything you need before confirming deletion. The operation is permanent.

What is retained

These limited records are not deleted with active profile data:

• Access, purchase-verification, and abuse-prevention records: limited records may remain where needed to prevent duplicate or fraudulent use. They are not sent to advertising providers; only a separate opaque first-paid measurement authorization may remain to prevent duplicate conversion events.
• Temporary service-protection records: limited usage records may remain for up to 30 days so deletion and recreation cannot reset current service limits. They contain no prompt, portfolio record, attachment, AI output, or report excerpt.
• Deletion safeguards: limited security records remain so deleted access stays invalid and completed deletion requests can be reapplied during disaster recovery. They do not restore erased content.

Security, operational, support, or legally required records may also be retained where necessary for fraud prevention, incident response, request handling, or a legal obligation. KlarFort does not use retained safeguards to rebuild deleted portfolio or AI-output data. Deletion and Reset App Data stop future user-level Ad Measurement and provider-managed subscription conversions from the app and clear pending local events, but they do not prevent or recall the registration-only iOS aggregate install path or limited measurement data already received by Apple or measurement and advertising partners; those recipients' retention and rights-request procedures apply.

Time frame

An in-app deletion removes active server data as part of the successful request and then clears local app data. Email requests require verification first and are handled within the period required by applicable law. We will tell you if more information or a lawful extension is needed.

Your subscription

Subscriptions are managed by Apple App Store or Google Play, not by KlarFort directly. KlarFort subscriptions carry no store trial period, and the app-managed preview requires no payment method, is never billed, and needs no cancellation. Deleting your KlarFort account does not automatically cancel a subscription. To cancel:

• iOS: open Settings → [your name] → Subscriptions, choose KlarFort, then Cancel Subscription.
• Android: open Google Play, then Payments & subscriptions → Subscriptions, choose KlarFort, then Cancel subscription.

If you do not cancel, the store will continue to charge for the subscription on its normal schedule even after the KlarFort account is deleted. Refund requests are handled by the store, not by us.

After deletion

Deleted active profile data and local portfolio data cannot be restored by KlarFort. Encrypted recovery copies may contain earlier data for up to seven days, but completed deletion requests are reapplied before a recovered copy can serve. The email address used to contact support does not create or restore an account. Reinstalling creates local data again. Limited retained security and purchase-verification records continue to prevent duplicate or fraudulent use.

Questions

For privacy questions or to follow up on a deletion request, write to contact@klarfort.com. Detailed practices are described in the full Privacy Policy.